Support request

If you need support or you are experiencing a problem with one of our products, please fill the form below.
For the following products we have prepared a Frequently Asked Question list:

This list of known problems could also be helpful.

Support Request Form

Every bug report is carefully considered and we will do our best to correct the problem. Check out the list of known problems before sending any request.

Try to be very specific and clear when describing the problem.

  1. What software do you need support for?


  2. What operating system are you using?
    Other:

  3. Briefly describe the problem or your question:

    (example: "Incompatible with xxxxxx")

  4. If the problem can be reproduced, list the steps needed to make it appear:


    If the problem cannot be reproduced (happened only once, or very few times), describe the circumstances in which it occurred and anything you find useful:

    (note: it is a lot harder to correct problems that cannot be reproduced!)

  5. If the bug provokes error messages, type the text exactly as it appears:


  6. Fill the following fields if we need to contact you:
    Name:    
    E-mail:  
    
By sending this form you explicitly agree to give to TREZETA S.N.C. the consent to manage your personal data. According to the Italian Law n° 675 (31/12/1996), we inform you that the data collected will be used for sending the information requested. At any moment, the user has the right to modify his personal data or request the removal of his personal information from our databases. The personal data controller is Pier Luigi Zanella.

We could need to contact you, i.e. in the case where we cannot reproduce the problem described.

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Known Problems

JoyEmu

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